Contact Us - U.S. Immigration Support

U.S. Immigration Support is a private travel assistance agency that helps customers apply for Electronic Travel Authorizations (ESTA) and United States visas. Our mission is to make the application process simple, secure, and stress-free through professional review and personalized support from our team of travel experts. We strive to respond to all inquiries within 2 hours and are available 24/7. You may contact us in English or your native language—our multilingual team will reply accordingly. For the fastest service, please email us at [email protected].

You may also call +44.2045781596 (long-distance charges may apply), though email is recommended for quicker assistance.

Customer Service

Email: [email protected]

Please contact our Customer Service Center for any questions regarding our services. If you have already submitted an application, include the traveler’s name, email address, and order number so we can locate your record promptly. We can assist with:

Questions about your application or order
Help updating or retrieving an existing application
General information about U.S. travel and visa requirements
Managing multiple applications (include traveler details for each applicant)

Billing Department

Email: [email protected]

Our Billing Department handles all refunds and cancellations. Please include the traveler’s full name, email address, order number, and date of purchase when contacting us. Refunds and cancellations are processed promptly upon receipt. To ensure privacy and avoid delays, please contact us directly by email—do not post refund or cancellation requests on public review platforms such as Trustpilot, as doing so may expose personal data and slow down processing. Contacting your bank or card provider will not accelerate a refund; in most cases, it can actually delay both your refund and the deletion of your personal information.

We can assist with inquiries related to:

Cancelling an application
Issuing refunds or reversing payments
Deleting stored billing data

For fastest results, email us at: [email protected]

Deletion of Personal Data

Email: [email protected]

We take your privacy and data security seriously. Upon request, all customer data is permanently deleted in full compliance with the General Data Protection Regulation (GDPR) and other leading international data protection standards. This includes all personal details, billing information, and application records. Data deletion is carried out using secure, irreversible methods to ensure that no personal information can ever be recovered or accessed afterward. Customers may request deletion at any time by emailing [email protected]. Once the process is complete, a confirmation of deletion will be sent for your records.